The latest articles

  • 08.10.2012

    RUSSIAN LOYALTY MARKET: BEAR HAS WOKEN UP

    RUSSIAN LOYALTY MARKET: BEAR HAS WOKEN UP

    The history of Russian loyalty market started not so long ago. In 1998 it consisted of just three  programs – 2 air companies (Transaero and Aeroflot) and a restaurant chain Rosinter with its “Honored guest” program. Today no one knows exactly how many loyalty programs exist in Russia, but the right answer is “many”.

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  • 01.07.2011

    Are Russian Frequent Flyer Programmes Competitive? - Comment on the article by Ravindra Bhagwanani

    Unfortunately, voices of foreign experts are still seldom heard in the Russian market. Even more rarely do players (members) of foreign markets share their views on the processes running in our country, usually confining themselves to relating stories about their own practices.

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  • 07.12.2011

    14,5% of current population on Earth are members of different loyalty programs

    According to the research conducted by the British Finaccord company in 2011, 14,5 percent of the world’s population - an estimated 650 million people - are participating in at least one loyalty program and these figures are constantly growing.

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Loyalty World Russia 2012, 15th -16th of May 2012, Moscow

Loyalty World Russia 2012, 15th -16th of May 2012, Moscow

 

About the event: Loyalty World Russia, CIS & Baltics 2012 is a conference designed to assist businesses in understanding the complexity that lies behind running a successful customer loyalty campaign. The conference brought together business leaders from a wide range of countries including Russia, Ukraine, Estonia, Latvia, Kazakhstan, Lithuania.

 

Elena Naumchik,

15, May, panel debate: ‘What should a successful loyalty program look like in 2013?’

16 May, 'Russian post: customer service development ang management'

 

http://www.terrapinn.com/conference/loyalty-russia-cis-baltics/speaker-elena-NAUMCHIK.stm

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